God Over All Things · How we collect, use, and protect your information.
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This Privacy Policy describes how Goated Golf (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from goated.golf or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect & Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain depends on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
- Basic contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Shopping information including the items you view, put in your cart, or add to your wishlist.
- Customer support information you choose to include in communications with us.
Some features may require you to provide certain information. You may elect not to provide it, but doing so may prevent you from using those features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies who support our Site and Services (e.g., Shopify) and our payment processors, who collect payment information to process your payment and fulfill your orders. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for any third party's policies or practices.
How We Use Your Personal Information
- Providing Products and Services. To process payments, fulfill orders, send notifications related to your account and transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising. To send marketing and promotional communications by email, text message, or postal mail, and to show you advertisements — which may include tailoring the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe; if you believe your account has been compromised, contact us immediately.
- Communicating with You. To provide customer support and improve our Services, in our legitimate interests to be responsive and maintain our business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you, in accordance with their own privacy notices.
- When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products or through social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce applicable terms of service, and to protect or defend the Services and the rights of our users or others.
Over the past 12 months we have disclosed identifiers (basic contact, order, and account details), commercial information (order, shopping, and customer support information), and internet activity (Usage Data) to vendors and service providers, business and marketing partners, and affiliates. We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We have “sold” and “shared” (as defined in applicable law) identifiers, commercial information, and internet activity with business and marketing partners for advertising and marketing purposes.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit such content to any public area of the Services, it will be public and accessible by anyone. We do not control who will have access to information you make available to others and cannot ensure that parties who have access will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you share on third-party social networking platforms may be viewable by other users without limitation. Our inclusion of such links does not, by itself, imply any endorsement.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.
- Right to Access / Know. Request access to personal information we hold about you, including how we use and share it.
- Right to Delete. Request that we delete personal information we maintain about you.
- Right to Correct. Request that we correct inaccurate personal information.
- Right of Portability. Receive a copy of your information and request that we transfer it to a third party, with certain exceptions.
- Right to Opt Out of Sale / Sharing / Targeted Advertising. Direct us not to “sell” or “share” your information. If you visit with Global Privacy Control enabled, we will treat it as an opt-out request for that device and browser.
- Right to Limit Sensitive Information. Direct us to limit use and disclosure of sensitive personal information to what is necessary to provide the Services.
- Restriction of Processing. Ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent. Where we rely on consent, withdraw it at any time.
- Appeal. Appeal our decision if we decline a request by replying directly to our denial.
- Managing Communication Preferences. Opt out of promotional emails using the unsubscribe option. We may still send non-promotional emails about your account or orders.
You may exercise these rights where indicated on our Site or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding. You may designate an authorized agent to make requests on your behalf, subject to proof of authorization. To restrict Shopify merchants that use ad services like Shopify Audiences from using your personal information, visit Shopify's privacy portal.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.
Contact Us
Don't hesitate to contact us if you have any questions.
